The pilgrims' Office in St Jean is located at 39 rue de la Citadelle and is open from 7:30 am to 1:00 pm and from 2:00 pm to 8:00 pm ; Friday and Sunday from 9:00 pm to 10:30 pm and can provide you with credentials(for a cost), information (particularly about conditions on the mountain and whether it is safe to walk that way and a map of both routes) and you can buy a shell. they can also book you into an albergue for the night.
The Pilgrim Office - image taken from Google (https://www.google.com/search?q=pilgrim+office+saint+jean+pied+du+port&sourceid=ie7&rls=com.microsoft:en-GB:IE-Address&ie=&oe=&gws_rd=ssl)
Getting to the Pilgrims' Office
From Google maps
The Office has a website which includes a page with links about transport at https://stjeanpieddeport-roncevaux.jimdo.com/english/transportation/
as well as practical information on weather, accommodation, places to eat and wash clothes etc as well as detailing places where you can park your car at https://stjeanpieddeport-roncevaux.jimdo.com/english/
The Pilgrim Office - image taken from Google (https://www.google.com/search?q=pilgrim+office+saint+jean+pied+du+port&sourceid=ie7&rls=com.microsoft:en-GB:IE-Address&ie=&oe=&gws_rd=ssl)
Getting to the Pilgrims' Office
From Google maps
The Office has a website which includes a page with links about transport at https://stjeanpieddeport-roncevaux.jimdo.com/english/transportation/
as well as practical information on weather, accommodation, places to eat and wash clothes etc as well as detailing places where you can park your car at https://stjeanpieddeport-roncevaux.jimdo.com/english/
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